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Policies
General Policy
Specifications and prices are subject to change without notice. All trademarks are the property of the respective companies.The copyright in this website belongs to Pinpoint Pty Ltd ACN 002 693 656, as a supplier to the Fitness First Member Benefits program. This copyright and the trademarks and any other intellectual property rights belonging to third parties appearing in or arising from this website (together, the Intellectual Property) may not be used, copied or reproduced in any way without authorisation from the relevant owner. No licence is granted in respect of any use of any of the Intellectual Property.
Unauthorised use of the Intellectual Property and of this website is strictly prohibited. You agree to compensate us for any losses that we may suffer or claims we may be exposed to as a result of unauthorised use of any Intellectual Property or any other information appearing on this website (which includes any such use by non-Australian residents).
You also agree not to seek compensation from us for any losses that you may suffer or to cover claims you may be exposed to as a result of any unauthorised use of any Intellectual Property or any other information appearing on this website.
Important note
Fitness First Member Benefits is owned, operated and managed by Pinpoint Pty. Fitness First accepts no responsibility for any errors in content on the Fitness First Member Benefits website or any issues arising from the ordering, fulfilment or payment through the website. Members rasing issues with Fitness First will be redirected to the Fitness First Member Benefits Priority line (1300 785 873).
Payment Policy
When paying upfront by credit card we will debit your card for the order value plus freight when your order is shipped.
All prices are displayed in Australian dollars.
Delivery Policy
We deliver directly to your door throughout Australia. Please allow up to 10 to 15 working days for delivery from placing your order. Delays outside our control may be experienced. Where multiple items are purchased, delivery may be received at different times. An additional delivery charge may be applicable if the product is not accepted during your prescribed delivery time.If you live on one of Australia's offshore islands, please discuss delivery arrangements with one of our Customer Consultants, as an additional delivery cost may apply.
Freight and handling charges apply on all orders. Please contact our Customer Consultants for details of freight charges on products.
Resolving Disputes
If you have a dispute with us over the operation of Fitness First Member Benefits website, please contact us by phone at 1300 785 873^ and we will try to resolve the problem speedily. Do not contact Fitness First direct as all issues will be redirected to the above number.
If you have a dispute about goods or services obtained, please contact the manufacturer or supplier direct, because their warranties will apply.
Returns Policy
The supplier will not accept returned goods unless required under the Trade Practices Act 1974 (Cth).
Disclaimer
Published prices and merchandise details are correct and valid at time of entry. Pinpoint is not liable for any changes to prices or merchandise or the withdrawal of an advertised special for any reason whatsoever. Pinpoint and its associated companies do not assume or accept any responsibility for, and shall not be liable for the accuracy or appropriate application of, any information whatsoever in the Fitness First Member Benefits website.Payment Security
If you have any concerns about shopping over the Internet, you'll be reassured by our triple lock credit card security guarantee. With three levels of protection, you can shop with absolute confidence.I’ve heard that some companies advertising on the Internet don’t actually exist.
Pinpoint, as a supplier to the Fitness First Member Benefits, has a physical presence and an established reputation.
Can anyone access my credit card details as they travel through cyberspace?
No – all personal and credit card details are encrypted so that no one can intercept or tamper with your information. It's no different from using your credit card at an EFTPOS terminal. Refer to the home page for further details.
Are my credit card details kept on file?
Absolutely not. Most of the problems experienced by people using other Web sites have resulted from credit card details being stored. Rest assured that we don't keep your details any longer than required to complete your transaction.
When you see the triple lock logo, you know you've chosen the most secure way to shop – and not just on the Internet. Your information is as safe as when you're making regular, face-to-face or telephone payments using your credit card.
Privacy Policy
Pinpoint, as a supplier to the Fitness First Member Benefits program, is committed to protecting your privacy and complying with the National Privacy Principles. We maintain the privacy of your information using the latest and most sophisticated security technologies.To process and fulfil your order, we need to know your name, email address, phone number, shipping address, credit card number and expiry date. In some instances we may require date of birth, driver's licence number and licence expiry date to perform a credit check.
We will not use or disclose the information you give us about yourself except:
- for the purpose you give us the information;
- a purpose related to that reason; or
- another purpose to which you have consented.
Unless you have told us otherwise, we may also use your personal information to send you notices about special offers, new products, services, promotions, and other information. You may elect not to receive these offers and information at any time by unregistering on the site or by notifying our Customer Consultants.
When you place orders online, we use a secure server that encrypts all your personal information before it is sent to us to prevent unauthorised access to your information. We also offer the option of placing orders over the phone or fax. We DO NOT store credit card details on our website.
Pinpoint, as a supplier of the Fitness First Member Benefits program, may from time to time, use the services of agents, contractors or third party service providers for the purpose of providing administrative, telecommunication, computer or other services (including email promotions) in connection with the operation of Fitness First Member Benefits. These external service providers are under contractual agreement not to disclose information and to keep it confidential and secure.
We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in, and use of, the various areas of the site. We may provide aggregated data from these analyses to third parties.
You should also be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of Cookies. Cookies are small text files that are used to recognise repeat users, facilitate your ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a user's system and damage files.
You should be aware that we cannot control the use of Cookies or the resulting information by third parties hosting data for us. If a user does not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows the user to deny or accept the Cookie feature.
Although Fitness First Member Benefits may have links to other sites, we do not take any responsibility for their privacy policies and content.
Fitness First Member Benefits uses Nielsen//NetRatings to collect information on how you utilise the Fitness First Member Benefits website. Cookies are used to collect information such as the number of unique visitors, how long these visitors spend on the website and the date and time of the visit. This non-personal information is collected and aggregated by Nielsen//NetRatings and provided to us to assist in the analysis of our websites.
For further information about Nielsen//NetRatings, visit the Nielsen//NetRatings website.
If you wish to contact us at Fitness First Member Benefits you may do so by calling us on 1300 785 873^, or mail to:
145 Darling St,
Balmain NSW 2041
Australia
Fax Number: (02) 9555 2947
Phone Number: 1300 785 873 (^The cost of a local call from anywhere in Australia.)
Should you have a complaint about the way we are handling your personal information, please contact our privacy officer, who may be contacted by email at privacy@firstbenefits.com.au or at the contact details outlined above.