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Frequently Asked Questions
- Is the Fitness First Member Benefits website owned and managed by Fitness First?
- Can anyone access the Fitness First Member Benefits website?
- How can I place my order?
- How can I pay for my merchandise?
- When will I have to pay for my purchases?
- Why are my credit card deductions different to the amount quoted at the time of purchase?
- Do prices on your site include GST?
- What about delivery?
- What about warranties and after-sale technical support?
- What are the contact details for Fitness First Member Benefits?
- What browser version is recommended for viewing this site?
- How can I purchase from Always on Sale?
Q. Is the Fitness First Member Benefits website owned and managed by Fitness First?
A. No, the Fitness First Member Benefits website is owned and managed by Pinpoint Pty, who are responsible for all content on the Fitness First Member Benefits site as well as the ordering and fulfilment of goods and services. Fitness First Australia Pty accepts no responsibility for any content errors or fulfilment issues on the Fitness First Member Benefits website. If you have any issues please call 1300 785 873.
Q. Can anyone access the Fitness First Member Benefits website?
A. The Fitness First Member Benefits program is exclusive to Fitness First Member Benefits members. The Fitness First Member Benefits website is only accessible via the Fitness First website. As a member you must follow the following simple steps to access the Fitness First Member Benefits program:
- Go to Fitness First's website: www.fitnessfirst.com.au
- Click on the ‘Member Benefits’ logo at the right hand side of the top banner
- Enter your Membership Number and Password
Q. How can I place my order?
A. You can place your order online or call 1300 785 873 to speak to one of our friendly Customer Service Consultants.
Q. How can I pay for my merchandise?
A. You will need to pay by credit card. We accept Visa, MasterCard and American Express.
Q. When will I have to pay for my purchases?
A. We will debit your card with the amount of the order plus freight when your order is shipped. GST is included in the price.
Q. Why are my credit card deductions different to the amount quoted at the time of purchase?
A. You may find that your credit card may be debited more than once. Please do not worry, this is simply due to the fact that your credit card has been debited for each product that you purchase. If you purchased three products, you could notice three separate charges to your card. You will find that the total amount you pay will be equal to the figure that was quoted to you.
Q. Do prices on your site include GST?
A. Yes, all prices quoted on our site are inclusive of GST.
Q. What about delivery?
A. Your purchases will be delivered to your door – usually within 10 to 15 working days from placing your order. For orders requested by Salary Sacrifice, the 10 to 15 working day delivery time frame will apply from the date we receive approval for your order from Commonwealth Bank. If delays outside our control occur, we will notify you. Where multiple items are purchased, delivery may be at different times. An additional delivery charge may be applicable if the product is not accepted during your prescribed delivery time. Freight and handling charges apply on all orders. If you live on one of Australia's offshore islands, please discuss delivery arrangements with one of our Customer Consultants, as an additional delivery cost may apply. Invoices are sent to you upon dispatch of your goods to your shipping address. You should keep your invoice for tax purposes as well as proof of purchase.
Q. What about warranties and after-sale technical support?
A. The products in Fitness First Member Benefits are only quality brands – backed by genuine manufacturer service warranties and after-sale support. Details will be included with your product.
Q. What are the contact details for Fitness First Member Benefits?
A. The contact details for Shopping are:
Tel: 1300 785 873
Fax: (02) 9555 2947
Q. What browser version is recommended for viewing this site?
A. This site is best viewed with Internet Explorer v5.01 or better. When the site is viewed by browsers other than that recommended, we cannot guarantee Triple Lock Security. To download Internet Explorer or to upgrade your current version, click here. Downloading could take some time.
Q. How can I purchase from Always on Sale?
A. Fitness First Member Benefits has an association with Always on Sale to offer additional benefits to members. Always on Sale is a discount shopping site offering a wide range of thousands of products from top brand names, at great prices. If you choose to purchase products from Always on Sale, your credit card will be debited when you place your order. Always on Sale accepts Visa, MasterCard and American Express. Your credit card will be debited with the amount of the order plus an Administration Service Fee of 1.5% plus freight. If you choose to order via phone through the Always on Sale call centre an additional $10 fee will apply.